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Huduma centre opens in Mombasa

Huduma centre opens in Mombasa

Kenya’s president Uhuru Kenyatta and a delegation of government officials have opened the Mombasa Huduma centre, offering over 20 different services from various ministries and government institutions.

HumanIPO reported in June 2012 the Kenyan government announced plans for the Huduma Kenya portal, which it said would improve transparency and accountability in public service delivery; with the first Huduma centre opened in October 2013.

In June of this year, the ministry of devolution and planning announced it would open 10 new centres over the course of the second half of 2014.

The opening of the Mombasa centre brings the total number of Huduma centres in Kenya to 13, with Nairobi’s GPO, City Square and Makadara, Machakos, Nyeri, Embu, Nakuru, Eldoret, Kakamega, Kisumu, Kisii, Kajiado and now Mombasa hosting centres.

According to Kenyatta, the Huduma Kenya Centres initiative displays the government’s commitment to improving public service delivery.

“The Mombasa Huduma Centre serves an average of 1,200 customers per day. To date the centre has served more than 35,000 customers. The total revenue collected in this centre so far is more than Kshs. 31,525,582.00,” said Anne Waiguru, ministry of devolution and planning cabinet secretary, adding that the centre is staffed by 45 people.

Waiguru also announced the government has entered into a partnership with the Postal Corporation of Kenya (PCK) to collect revenues on behalf of any ministry, department or agency that provides services in the Huduma Centre through the PostaPay electronic payment gateway.

This, she said, was “in order to accord customers a one-stop shop experience, and improve efficiency in the Public Service.”

The Mombasa centre sees a ticketing and queue management system (QMS) organising customer traffic; virtual desktop infrastructure (VDI) to enable agencies to access their back-end systems; and a knowledge management portal (KMP) that contains information on all services.

“We built a cyber café within the Huduma Centre which is being managed and run by a local youth Enterprise. Additionally, the refurbishment works for this project was done by a female contractor, from this region,” said Waiguru.

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