In a new report titled “2013 Trends to Watch: Bundled Outsourcing”, analysts at the independent technology analyst company, 2012 winner of the IIAR Global Analyst of the Year, take a look at the phenomenon of IT services bundling and how it will influence the IT market in 2013.
Jens Butler, Principal Analyst, IT Services at Ovumm said: “The fact that we live in very uncertain times makes investment decision-making even more difficult.
“With continuing instability across the global markets and even in locations with historically robust growth such as China and India, the outlook for IT services in 2013 is unpredictable.
“Enterprises will be looking for greater reliability in their IT usage and, as a consequence, seeking stability, capability and accessibility among their external service providers.”
Ovum believes newer technology arenas such as mobility, analytics, social and cloud will see an increased push in 2013 to fill them out as they continue to grow with vendors seeing this as an opportunity to become a “single supplier to deliver these services”.
As such, Ovum’s Butler advises companies to ensure that bundled services do not become yet another “black box” style engagement. He recommends that they invest in governance experience and solid vendor management models.