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Ghanaian telecoms fined for poor service

Ghanaian telecoms fined for poor service

Ghanaian operators have been fined for lack of sufficient service performance following warnings from the National Communications Authority (NCA).

The fines laid on MTN, Airtel, Tigo, Glo and Expresso amounted to GHS450,000 (US$210,527). Vodafone was the only company to avoid sanction.

The 28 areas which fell victim to poor service delivery included Accra, Kpando, Yendi and Cape Coast.

Globacom received the harshest fine of GHS200,000 (US$93,556) for faulty call setup time, call completion and signalling congestion obligations in the central and western regions.

Others were fined between GHS50,000 (US$23,391) and GHS100,000 (US$46,783), mainly for call congestion.

Image courtesy of Shutterstock

 

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