MTN Nigeria, the country’s biggest operator, has announced its readiness to invest more in its operations in Nigeria, with officials pledging around $1.3 billion towards improving the network’s operations by 2013.
Brett Goschen, Chief Executive of MTN Nigeria, said the investment would be in upgrading infrastructure upgrade and also on further expanding the company’s reach in the New Year.
He made the announcement while speaking at a ceremony marking the commissioning of MTN Nigeria’s Y’ello City in Victoria Island, the heart of the nation’s commercial capital city of Lagos.
“Apart from the enormous investment that MTN is making with the roll out of several Yello City outlets, the company remain committed to improving its end-to-end customer experience – from the way we communicate our products, to the actual customer experience in any of our 16 service centers and 102 connect stores nationwide, to our network quality,” the MTN head said.
The Nigerian Communications Commission (NCC) placed a ban on all forms of promotions and lotteries offered by telecoms operating companies in Nigeria last month. According to the NCC, this became necessary to overcome the stress and strain being placed on the capacities of the telecoms companies by increased activities on their networks.
Describing the Yellodrome, Goschen said it is a structure that epitomizes the MTN Y’ello City, which was set up to re-affirm MTN’s commitment to providing its millions of customers with ready and easy access to a vast array of products and data (ICT) services in a customer-friendly environment.